Posted 20 hours ago

Polycom Realpresence Trio 8500 IP POE Conference Phone - Black

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Note that this looks exactly like a Lync or Skype for Business conference URI, except for the additional teams:2:0!19: string. The Trio does not look at the actual Teams meeting link embedded in the Join Microsoft Teams Meeting link at the top of the invitation, but will identify these invitations as a ‘Skype Meeting’ by recognizing the conference URI embedded in the message as shown above. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. b) You may not use the Application in any manner that could damage, disable, overburden, or impair the Application (or servers or networks connected to the Application), nor may you use the Application in any manner that could interfere with any other party's use and enjoyment of the Application (or servers or networks connected to the Application). June 30, 2021: Poly Trio 8500/8800 Teams Certification will expire, with Microsoft providing certification level support* until this date.

Optional power kit includes extended single-port gigabit midspan, 802.3af Type 2 compliant, local power cord and network cable instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way; The Teams presence state for the account can manually be set directly on the phone by tapping the ‘hamburger’ menu in the upper-left corner of the client and selecting the desired presence state.Before configuring the Trio itself a set of UCS parameters will need to be prepared to import into the phone. This is accomplished by creating a custom configuration text file and saving it with a .cfg file extension. There are several applicable parameters, most of which are required to successfully place calls into the RealConnect Service from the Trio. Only a few of the parameters need to be customized, while some of the parameters can be omitted depending on the desired capabilities. Before registering the phone the desired user account should be set to Teams Only mode for best functionality. While this is not a requirement to leverage the gateway, but is recommended for proper functionality. If the account is in a different Teams Upgrade mode, like Islands for example, then peer calling behavior may not function correctly.

b) YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty – please refer to the applicable Poly end user license agreement or software license. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. Note that both formats utilize the same unique identifier, indicating that this is the same meeting. But since the phone registered to Skype for Business cannot leverage the first URL then continues to see this invitation as a Skype meeting and then attempts to connect to the conference URI above. As far as the phone is concerned though it thinks it is talking to a Skype for Business MCU, but in reality it has been pointed to the gateway ( focus:id:teams:2:0!19:) which then handles the rest of the connection to the actual Teams MCU and locates the correct meeting via the provided meeting ID ( NQG2ODNz …). Hybrid Mode As pointed out above, this is an Audio Only experience with Microsoft Teams as the gateway only supports audio. Thus, this configuration is also intended specifically for audio-only deployments and should be avoided with video-enabled configurations. (There is a known issue where video sessions can erroneously be established through this gateway when joining a Teams meeting. This may not be resolved by Microsoft as the gateway is essentially in a maintenance mode and will likely not have any future feature development. Microsoft’s focus is the wholesale replacement of devices to new products which will run the native Microsoft Teams client.) POLY MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL AND POLY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Most important is the specific Tenant Key (e.g 680450644) assigned to the Office 365 tenant where the RealConnect Service is used, as this controls which tenant entry queue is called when simply tapping the new line key which will appear on the phone. Poly Trio VisualPro Software 6.1.10 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500 Software 5.7.2 Rev AB or later) I have seen mention of conditional access issues in the comments. Is this likely to cause any issues as surely the Trio connects directly to the Realconnect service in hybrid so this wouldn’t apply? Unless it filters connections from RealConnect CVI to MS Teams? a) YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APPLICATION IS AT YOUR SOLE DISCRETION AND RISK AND THAT THE APPLICATION IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND.

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